26-year-old Genevieve Pascolla claims flight attendants laughed at her when she demanded to move seats because a man was masturbating next to her.
The female photographer took to Instagram and said she was traveling on a United Airlines flight from Heathrow Airport to Chicago when the disturbing incident happened.
Here is What She Filmed
After informing the man’s behavior to the crew, she and another female passenger were moved to new seats.
However, Pascolla said that the flight attendants started laughing and joking, indicating that the man was behaving that way because of her.
“They then started making jokes about the situation asking: ‘What perfume are you wearing?’ and excusing him, saying: ‘He’s had a bit of wine,’” Pascolla wrote in her Instagram post.
She also said that the male passenger was even “allowed to finish with a child sitting closely by.”
The 26-year-old claimed she first approached a security guard and was asked if she wanted an apology from the man, but she didn’t.
Then, she sent a complaint to the United Airlines headquarters but didn’t receive any response until six weeks later.
It seems that the photographer asked to be refunded because according to the email she posted on Instagram, an employee of the airline wrote: “Unfortunately, we are unable to honor your request for a refund of your travel from London to Chicago or offer goodwill compensation.”
Pascolla also added, “I am appalled at the lack of action taken in this situation in which as a woman, I was terrified. This man is clearly capable of much more.”
United Airlines spokeswoman Maddie King said that the incident was “inappropriate and offensive” but also said that these kinds of cases are “extremely rare.”
“That’s why, in this case, our customers were promptly moved to different seats in a different section of the plane and law enforcement officials were summoned in advance to meet the perpetrator when the plane pulled into the gate,” King said in a statement to BuzzFeed News.
She also added that Pascolla was called for a “wellness check” the day after the incident happened and was compensated with “a goodwill gesture.”
The 26-year-old told Buzzfeed News that she received a voucher for half the cost of her ticket after sharing what she experienced online. Despite this, she said that she is still disappointed by the behavior of the flight attendants.
“They were excusing his disgusting behavior and making jokes,” she said. “I understand you can’t control the situation, but you can control how you handle it.”
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